# OpenStrata features > See how OpenStrata brings case management, email intake, communications, documents, and financial visibility into one platform built for BC strata councils. ## Track tasks from first email to completion Every request from residents and property managers becomes a case with an owner, status, comments, and history, so council sees where things stand at a glance. - Clear owner and next step for every case - Transparent status and communication history - Everything in one place, not scattered across inboxes ## Turn every email into an organized case Owners, strata managers and contractors email council as usual. OpenStrata's AI turns every message into a logged case: No sorting, no missed messages - just get straight to work. - Owners, managers, and vendors email exactly as before - Emails become organized cases automatically - Less time sorting email, more time resolving requests ## Keep owners informed and empowered Send notices, announcements, and surveys, and let owners book shared spaces, all in one place they actually check. - Send notices, announcements, and surveys to owners - Amenity bookings and calendar for owners - Fewer missed messages, fewer repeat questions ## Search bylaws, minutes, and forms in seconds Centralize your bylaws, rules, minutes, and forms so everyone works from the same source of truth, and use plain-language AI search to find what you need in seconds. - One source of truth for your whole strata - AI will find the answer to any questions about your strata - Always links back to the source > AI-generated answers are not legal advice. ## Check your strata's fees, funds, and balances at a glance Track strata fees, overdue accounts, and reserve fund health in one view, so residents can see their own balance and council can see the full picture. - A clear overview of fees, overdue accounts, and the contingency reserve fund (CRF) - Residents see their own balance and due dates - Council sees the full financial picture anytime > Financial dashboard features require connecting a compatible financial service. ## Questions and answers ### What happens to an email a resident sends to council? It becomes a case. Owners, strata managers, and contractors keep emailing council exactly as they do today — no new address to learn and nothing for them to install — and OpenStrata logs each message as an organized case instead of leaving it in an inbox. Council starts from a working list rather than from sorting mail. ### How does council keep track of who is handling what? Every case carries an owner, a status, comments, and its full history, so the next step is visible without asking anyone for an update. Because the communication history travels with the case, a council member who joins partway through can read what has already happened rather than reconstructing it from forwarded threads. ### Can owners find bylaws and minutes without emailing council? That is the point of the document library. Bylaws, rules, minutes, and forms live in one place, and plain-language AI search answers questions about them and links back to the source document so anyone can check the original wording. AI-generated answers are not legal advice. ### What can council send out through OpenStrata? Notices, announcements, and surveys go to owners from the same place they already check for documents and requests. Owners can also book shared amenities from the community calendar, which keeps scheduling out of council's inbox. ### What does the financial dashboard show? Strata fees, overdue accounts, and contingency reserve fund (CRF) health in a single view. Residents see their own balance and due dates; council sees the full picture at any time. Financial dashboard features require connecting a compatible financial service. ### Can we limit which documents residents are able to open? Yes — visibility is set per document. Bylaws and minutes can be open to every resident while financial records or personnel matters stay council-only, and data is encrypted in transit and at rest under BC privacy regulations. ### How is OpenStrata priced? Pricing is tailored to your strata's size and needs rather than sold as a fixed tier, so the practical next step is a short demo and a quote. Contact us and we'll walk through which capabilities your council would actually use. ## Learn more - [OpenStrata home](https://openstrata.ca/index.md): Platform overview. - [BC strata guides](https://openstrata.ca/blog/index.md): Practical council and resident resources.