Question 1

Does OpenStrata replace a property manager?

Accepted Answer

Not necessarily. OpenStrata complements your existing property management arrangement. We help councils handle the day-to-day resident questions and document access that often clutter managers' inboxes, allowing them to focus on higher-value tasks like vendor coordination, financial oversight, and compliance. Many stratas find this actually improves their relationship with their management company.

Question 2

How does OpenStrata reduce council workload?

Accepted Answer

OpenStrata centralizes all your strata documents, bylaws, and meeting minutes in one searchable place. Residents can find answers themselves instead of emailing council members. Our smart request system routes inquiries appropriately and tracks follow-ups automatically, so nothing falls through the cracks. Councils typically report saving 5–10 hours per month on repetitive administrative tasks.

Question 3

What about privacy and access control for strata documents?

Accepted Answer

Privacy is built into OpenStrata's core. You have full control over who sees what — some documents can be public to all residents, while others (like financial records or personnel matters) can be restricted to council members only. All data is encrypted in transit and at rest, and we comply with BC privacy regulations. Your strata data is never shared or sold.

Question 4

How does OpenStrata handle AGM documents and meeting minutes?

Accepted Answer

AGM packages, meeting minutes, notices, and resolutions can be uploaded directly to OpenStrata and organized by year or topic. Residents can access them any time without contacting council, and council members can control which documents are visible to all residents versus council only. No more hunting through email threads for last year's minutes.

Question 5

How do residents and council members get onboarded?

Accepted Answer

We make onboarding simple. After your initial setup call, we provide council members with a guided walkthrough and help you upload your key documents. Residents receive a simple email invitation with a link to create their account — no app download required. Most stratas are fully onboarded within a week, and we provide ongoing support throughout.

Question 6

Do residents need to download an app?

Accepted Answer

No app download is required. Residents and council members access OpenStrata through any modern web browser on their phone or computer. There's nothing to install — just follow an invitation link to create an account and get started.

Question 7

What strata sizes does OpenStrata work with?

Accepted Answer

OpenStrata is designed for strata corporations of all sizes — from small self-managed buildings with a handful of units to large complexes with hundreds of units and full property management. The portal scales to your community's needs without complex configuration.

Question 8

Is OpenStrata available outside BC?

Accepted Answer

OpenStrata is currently focused on British Columbia, where strata legislation (the Strata Property Act) shapes how communities are governed. We're building the platform around BC's specific requirements first, with broader Canadian expansion planned as we grow. If you're in another province, join the waitlist and let us know — we'd love to hear from you.

Question 9

Can we pilot this before rolling it out to everyone?

Accepted Answer

Absolutely. We encourage starting with a pilot. You can begin with just the council using OpenStrata to organize documents and manage requests, then gradually invite residents once you're comfortable. There's no pressure to go all-in from day one. Our beta program is designed for stratas who want to test the waters first.

Run your whole strata from one place.

Strata councils often drown in requests

Everything a council does, in one place

Track tasks from first email to completion

Turn every email into an organized case

Keep owners informed and empowered

Search bylaws, minutes, and forms in seconds

Check your strata's fees, funds, and balances at a glance

Purpose-built to help BC strata councils work better

Ready to bring clarity to your strata?

Questions councils ask us.